Redefining Customer Support: A Modern Approach

Consumer support: a new approach What is consumer support? - An important department that should operate cardinally with the other departments at the organization. - Customer support is incredibly important for retailing companies. - A new way of interacting with customers and trying to solve their problems. Why is consumer support important? - Losing one customer means losing other, like friends or family members. - It helps with retaining customers. - Increase the loyalty of the customers. - It helps gaining new customers What are some characteristics of customer support agents? Customer support agents should be: - Empathizing - Fast learner - Know how to manage time - Know how to operate in a team Where is customer support most important? Customer support is mostly important at: - Retailing stores - Hospitals - Hotels - Restaurants - Government agencies What are some expressions that customer support agents should learn to express if any? - Sorry for the inconvenience - Please wait - Sorry this happened to you - Thank you for your patience What are some expressions that customer support agents should not say? - Babe - Darling - Any intimate word